Privacy Policy

Who we are

RackMap is operated by Costley Group Ltd ("we", "us", "our"), a company registered in the United Kingdom. This policy explains how we collect, use, and protect your personal data when you use the RackMap mobile app ("the App").

Location data

The App uses your device's location to show nearby bike racks and to let you search for racks near a destination. Location data is used only to power this core functionality and is not sold, and we do not share it for advertising (see Advertising below for what Google’s ad service may collect with your consent). You can control location permissions at any time in your device settings.

Account and email data

When you create an account, we collect your email address and any profile details you choose to provide (such as a display name). This is used to authenticate you, sync your saved racks and favourites across devices, and send important account or service communications.

Photos you upload

If you upload a photo of a bike rack, it is stored securely and may be displayed publicly within the App to help other cyclists identify the rack. Please do not upload photos containing people, vehicle number plates, or other personal or identifying information you do not wish to share.

Payments

Paid subscriptions are billed by Apple through the App Store, and subscription status is managed by RevenueCat on our behalf. We never see or store your card details. We retain only the information needed to manage your subscription status (e.g. plan type and renewal date).

How your data is stored

Your data is stored securely using Supabase, which provides encrypted storage and access controls. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

Data sharing

We do not sell your personal data. We share data only with service providers necessary to run the App, or where required by law:

• Supabase (database and storage)
• Apple and RevenueCat (subscription billing and status)
• Mapbox (map display)
• Google (address and place search)
• Google AdMob (banner ads for free accounts)

Advertising

Free accounts see banner ads served by Google AdMob. Before any ads are shown, the App asks for your consent, and on iPhone it asks whether you allow tracking. If you agree, Google may use information from your device (such as advertising identifiers, IP address, approximate location and how you interact with ads) to show more relevant ads. If you don’t agree, you’ll only see non-personalised ads. You can change your choice at any time in the App under Settings → Ad privacy choices, or in your device’s privacy settings. RackMap never shares your name, email or account details with advertisers. RackMapper subscribers see no ads. See how Google uses data at policies.google.com/technologies/partner-sites.

Rack data from third parties

Some rack locations and details come from Transport for London open data (used under the TfL Open Data licence) and from OpenStreetMap (© OpenStreetMap contributors, available under the Open Database License). This is data we display, not data we collect from you.

Your rights

Under UK GDPR, you have the right to access, correct, or delete your personal data, and to object to or restrict certain processing. You can delete your account and associated data at any time from within the App, or by contacting us below.

Children

RackMap is not directed at children under 13, and we do not knowingly collect personal data from children under this age.

Changes to this policy

We may update this policy from time to time. Material changes will be communicated within the App or via email.

Contact us

For any questions about this policy or your data, contact us at rackmapsupport@icloud.com.